Implementation of a Telemedicine application for a Pharmaceutical Company

About

A prominent player in the insurance industry, having the highest market share for health insurance in India with a revenue of 3 Billion USD serving 50Million+ policyholders and a pan India presence.

Challenges Faced

Inability to handle concurrent user spikes and intermittent system crashes . Faced performance bottlenecks in enterprise applications (policy management, claims processing, and actuarial systems) and lack of standardized testing tools across business units.

Implementation
  • Migrated critical workflows (e.g., policy issuance, claim settlements) from mainframes to cloud-native microservices (AWS Mumbai Region).
  • Scripted workflows in Selenium and LoadRunner to simulate peak loads for 100,000 concurrent users and 20,000+ claims
  • Identified database deadlocks in policy renewal workflows, reducing latency from 15 seconds to 2 seconds via query optimization.
  • Deployed manual testers during fiscal year-end to mimic real-user behaviour (e.g., retirees manually renewing policies via assisted kiosks).
  • Combined JMeter load tests with manual user journey validation to ensure system stability under 100k+ concurrent users.
Technology
  • Load Testing - LoadRunner, JMeter,
  • Automation - Selenium, Tosca
  • Manual Testing - Jira, Excel
  • APM & Monitoring - Dynatrace, AppDynamics