FAQ

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Feel free to browse around these help topics to discover exactly what you're searching for. If you need any more assistance, please contact us at connect@careplix.com

  • Application Use
  • For Businesses
How does CarePlix vitals extract health parameters?

CarePlix vitals applies a unique mix of signal processing techniques and AI technologies, to predict the body vitals of an individual.

We determine the body vitals with the help of the PPG (Photoplethysmography) technique where an individual keeps their finger on the back of the camera and based on the diffraction of Green and Blue light, a model is trained which determines the vital parameters.

CarePlix vitals applies a unique mix of signal processing techniques and AI technologies, to predict the body vitals of an individual.

How to scan with CarePlix vitals?

Users need to open the link provided and complete the registration process.

For Finger Scan:
  • In your dashboard, click on ‘Start a scan’.

  • Click on the ‘Start a Finger Scan’ icon and then select your posture and click on ‘Proceed’.

  • Read the instructions ‘How to Scan?’ carefully and click on ‘Start Scan’ to start scanning your body vitals.

  • During the ‘Calibration in progress’, page make sure that your finger is placed properly such that the screen turns red.

  • Once calibration is completed, hold the position for 40 seconds to determine your body vitals.

  • **For better results, if the flash is not turned on automatically, make sure that you have a light source behind your back camera.

For Face Scan:
  • In your dashboard, click on ‘Start a scan’.

  • Click on the ‘Start a Face Scan’ icon and then select your posture and click on ‘Proceed’.

  • Read the instructions ‘How to Scan?’ carefully and click on ‘Start Scan’ to start scanning your body vitals.

  • During the ‘Calibration in progress’, page make sure that your face is placed inside the circle, and the visible ‘blue patch’ on your screen should be placed under your eyes.

  • Once calibration is completed, hold the position for 40 seconds to determine your body vitals.

  • **For better results, the surrounding light should be bright and consistent.

Does Careplix vitals save images or videos of users?

No, Careplix vitals does not save images or videos of users. Your Personal Data will never be sold or made available to other parties.

We do make use of external suppliers and service providers, such as web hosting services. These parties are legally obliged to always ensure your privacy. They can only process data in accordance with our purposes.

Where will I receive my OTP?

Careplix will send OTP to the registered phone number.

How can I re-send OTP?

Careplix currently does not provide an option to re-send OTP. The user must press the cancel button, then enter the phone number and press the ‘Send OTP’ button.

How to give access to camera permission?

For a successful scan, the user must grant access to the phone's camera settings for the browser, as well as grant access to the camera from the browser’s site settings. Please follow the step below:

Phone setting steps:
  • Click on the phone setting.

  • Navigate to the App Settings.

  • Go to the Settings of your browser application.

  • Click on Permissions.

  • Give access to the camera by selecting “Allow”.

Browser’s setting steps:
  • Go to browser(chrome) settings.

  • Click on-site settings.

  • Click on the camera option.

  • Give permission to the camera by clicking on the “Toggle Button”.

How can I update my profile details?

To edit your profile details, go to the dashboard and choose My Account from the hamburger icon on the right side of the page.

What is a health risk score?

After a scan is completed successfully, Careplix vitals analyses the vitals data and returns a result of Low, Normal, or High for each parameter. Careplix generates the risk score based on the results.

How can I see my previous heart rate history?
  • Scroll down the dashboard to find ‘My Activities’.

  • Select the ‘Body Vitals’ menu.

  • The heart rate graph will appear on your screen, and you can see your history by clicking on the view history option underneath it.

What are the parameters Careplix vitals can Scan?

With the help of the Careplix vitals application, you can measure 5 key body vital parameters namely Heart Rate, Blood Pressure, Blood Oxygen Saturation (Sp02), Respiration Rate, HRV (SDNN, RMSSD, PNN50), Stress, and 20 key physiological parameters like Cardiac output, Mean Arterial Pressure, Heart rate max, Heart rate reserve, Heart utilization percentage, Blood Volume, BMI, etc.

How to download Careplix App?

Careplix application is available based on an invitation. Get in touch with your provider for an invitation code or email us at connect@careplix.com

Is Careplix SDK easy to integrate?

Careplix SDK integration is simple and quick, and our customer success team provides 24/7 human assistance. Because the Careplix SDK is so simple to use, many of our clients were able to finish the integration in only a few days.

Which devices does Careplix support?

Careplix SDK is a software-based solution that operates on iOS and Android mobile devices, Windows laptops and desktops, Linux and Mac computers, as well as Google Chrome and Safari. For additional information, contact us right now.

What is Careplix PWA?

Careplix PWA is a ready-to-use web application and management portal that businesses can use to remotely measure or enable clients to measure health parameters. The application is compatible with desktops, mobile devices, and web applications.

How to get demo access?

Get your demo access by calling support at 033-41816533 or dropping an email at connect@careplix.com.

You can also fill-up the form at the bottom of the website and our team will be in touch with you within 24 hours.

Who can use Careplix?

Careplix is open to all industries and businesses. Careplix can be used by the healthcare industry, corporate, lifestyle, aviation, transportation, Cosmetic, wellness, and others.